Inside Cisco and WebEx’s Vision for AI-Powered Customer Experience | Vinod Muthukrishnan

AI isn’t just automation — it’s a shift in how brands communicate.
In this episode of _Right About Now,_ Ryan Alford talks with Vinod Muthukrishnan, the VP general manager of WebEx customer experience at Cisco about concierge agents, agentic AI, and how breaking CX silos creates more human, contextual customer experiences.
Topics include:
• AI as a productivity multiplier
• The rise of brand-aligned AI agents
• Multi-agent orchestration
• Ending disconnected customer jo…

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How Cisco Is Using AI Concierge Agents to Reinvent Customer Experience | Vinod Muthukrishnan

AI isn’t about replacing people — it’s about unlocking productivity and making customer experiences feel more human. On this episode of Right About Now , Ryan Alford sits down with Vinod Muthukrishnan , VP & GM of Webex Custo...

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He Built a $40M Business That Almost Disappeared Overnight with Anik Singal

What happens when everything you’ve built for 20 years disappears overnight?
In this *rerun episode* of *Right About Now,* host *Ryan Alford* sits down with entrepreneur and marketer *Anik Singal* for one of the most intense and transparent conversations in the show’s history.
Anik shares the full story behind:

* Being investigated by the FTC for 18 months
* Losing a nearly completed company acquisition
* Shutting down a $40M business overnight
* Paying millions in leg…

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Resilience, Reputation, and Real Lessons in Entrepreneurship with Anik Singal

Entrepreneurship isn’t just about growth — it’s about what holds when everything is tested. In this episode of Right About Now, Ryan Alford speaks with entrepreneur and author Anik Singal about one of the most challenging periods of his career: navigating an extended FTC investigation that forced him to shut down operations just weeks before a major company acquisition. Anik walks through: What an FTC investigation is really like Why compliance and substantiation are critical at scale The da…

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You’re Losing the Sale Before it Even Starts with Paul Ross

What if the biggest mistake in sales is *asking for the order?*
In this episode of *Right About Now,* Ryan Alford sits down with *Paul Ross,* an elite subconscious sales trainer who works with Fortune 500 teams and top-tier closers.
Paul explains why most salespeople are selling to the _wrong part of the brain,_ why prospects don’t trust themselves to make decisions, and how language can create focus, trust, and compliance — without pressure.
They break down:

* Why asking fo…

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Why Asking for the Sale Is the Worst Move You Can Make | Paul Ross

Most sales training focuses on tactics. Paul Ross focuses on the mind making the decision. In this episode of Right About Now, Ryan Alford speaks with Paul Ross — a former founder of the global pickup and seduction community turned elite subconscious sales trainer for Fortune 500 teams. Paul shares why: People don’t trust themselves to make buying decisions Logic doesn’t close deals — emotion does Focus is the currency of persuasion Asking for the order actually lowers close rates Language c…

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